Our pledge is to treat all our donors with respect, honesty and openness. We commit to being accountable and transparent so that donors and prospective donors can have full confidence in the Genio Trust. We promise we will effectively apply your gifts to us for their intended purposes. We commit that you, our donors and prospective donors, under our Donor Care Strategy, will:

• be informed of the Genio Trust’s mission, and of the way we intend to use donated resources.
• be informed of the identity of those serving on the Board of Trustees and that the Trustees will exercise prudent judgement in their responsibilities.
• have access to the Genio Trust's most recent financial statements.
• be assured your gifts will be used for the purposes for which they were given.
• receive appropriate acknowledgement and recognition.
• be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.
• expect that all relationships with individuals representing the Genio Trust will be dealt with professionally.
• be informed whether those seeking donations are volunteers or employees.
• have easily available the agreed procedures for making and responding to complaints.
• have the opportunity for any names to be deleted from mailing lists and to be confident that we will not share mailing lists with third parties.
• receive prompt, truthful and forthright answers to questions you might have of the Genio Trust.

What to do if you have feedback

If you have a comment about any aspect of our commitment to donors, you can contact Genio. In the first instance your comment will be dealt with by our Communications Manager. Please provide as much information as possible and let us know how you would like us to respond, providing relevant contact details.

Antoinette Mangan
Chief Finance Officer
[email protected]

If you have a comment about any other aspect of our work we invite you to contact us as set out in our Feedback and Complaints Procedure.